We Went Looking for the Formula Behind "Detect in 15 Minutes." There Isn't One.

Enterprise Architecture

18 Feb 2026 · 7 min read

That Multi-Vendor "Resilience"? It's a Trap.

After 15+ years in IT operations, I've seen the same pattern repeat: one solution, two vendors, split workload — sold as resilience but delivered as chaos. Here's why that approach is a trap, and what we should be doing instead.

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Others

13 Dec 2025 · 4 min read

When Disaster Strikes, Why Do We Still Pretend We’re Surprised?

A personal, blunt reflection from Sumatra — written with anger, empathy, and responsibility. I don't write this as a commentator who only watches disasters from a screen. I write this as someone who lived through one. I am Acehnese by blood. The 2004 tsunami did not just appear on my TV — it erased

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Future of Work

3 Dec 2025 · 3 min read

Work–Life Balance & Gen-Z in IT Operations: An Unpopular but Necessary Perspective

A personal, unpopular reflection on the overly-romanticized concept of work–life balance—especially within Gen-Z—contrasted with the harsh realities of 24/7 IT operations, and how organizations and leaders can build healthier, sustainable operational cultures without sacrificing reliability.

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Cloudification

13 Nov 2025 · 4 min read

Rethinking Cloud Migration: A Personal Reflection After Recent Global CSP Outages

A personal reflection on the real-world tradeoffs of cloud migration—combining availability concerns, recent CSP incidents, and a deep-dive TCO comparison that challenges long-standing assumptions about public cloud superiority.

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IT Operations

11 Nov 2025 · 2 min read

When Numbers Lie: Understanding KPI and SLA in IT Infrastructure

A human-centered look at how KPIs and SLAs intertwine — and sometimes contradict — in IT infrastructure. Learn why measuring SLA per event reveals more truth than a 99.9% uptime average.

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Infrastructure Strategy

28 Oct 2025 · 5 min read

Why one team owning everything—from design to operations—can undermine infrastructure excellence

In many organisations, a single infrastructure team carries the full lifecycle load—from architecture and design, through build and procurement, into operations. While this seems efficient, it often results in hidden inefficiencies: no dedicated standardisation, limited budgeting transparency, innov

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Decision Making

27 Oct 2025 · 2 min read

The Riddle of Two Doors: Lessons in Leadership and Decision-Making

A classic riddle about two doors—one leading to heaven, one to hell—offers more than a clever twist. It reveals how leaders in IT Operations can apply logic, perspective, and courage to make better decisions under pressure. Because in leadership, the right question often matters more than the right

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IT Operations

23 Oct 2025 · 2 min read

When the Tables Turn: From Evaluator to the Evaluated

What happens when the evaluator becomes the evaluated? This reflection dives into the uncomfortable but necessary space between ego and accountability, exploring how leaders in IT operations can face moderate reviews, learn from them, and redefine innovation—not as flashy tools, but as resilience, o

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Automation & AIOps

8 Oct 2025 · 2 min read

When IT Feels More Like Paperwork Than Technology

When IT becomes buried under paperwork, forms, and multi-level approvals, it’s time to question whether we’re still serving innovation or just auditing it. This article explores how to turn compliance from a manual bottleneck into an automated enabler—where workflows, dashboards, and policy-as-code

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