Work–Life Balance & Gen-Z in IT Operations: An Unpopular but Necessary Perspective
Let me start with a disclaimer: this is not a popular opinion. In fact, I fully expect some people—especially those…
Rethinking Cloud Migration: A Personal Reflection After Recent Global CSP Outages
I’ll be honest—lately, I’ve been grappling with a quiet but persistent doubt. A doubt about one of the most fundamental…
When Numbers Lie: Understanding KPI and SLA in IT Infrastructure
In IT Infrastructure, few terms are as overused yet misunderstood as KPI (Key Performance Indicator) and SLA (Service Level Agreement).…
Why one team owning everything—from design to operations—can undermine infrastructure excellence
Let’s start with a scenario many of us might recognise (or perhaps tolerate): You’re working in a hypothetical organisation where…
The Riddle of Two Doors: Lessons in Leadership and Decision-Making
A few weeks ago, a colleague challenged me with a classic riddle: There are two doors. One leads to heaven,…
When the Tables Turn: From Evaluator to the Evaluated
In my previous post (), I shared the challenges of giving performance scores—especially how difficult it is to separate objectivity…
When IT Feels More Like Paperwork Than Technology
Scrolling through my news feed the other day, I came across a post from a colleague in our IT directorate.…
Duplicate Approvals Don’t Equal Security (They Just Waste Time)
Not long ago, we faced an IT service incident. The team was ready to troubleshoot quickly—tools were prepared, people were…
Leadership & Performance Appraisal: Staying Objective When It Counts
Written during the most complicated, revealing, and emotionally loaded time any team leader will face: the Performance review cycle this…
Eliminating “Core Waste” in IT Infrastructure – The Hidden Drain on Efficiency
This article is the extended version of my LinkedIn post. The Quiet Threat Beneath the Surface When enterprises discuss IT…
Streamlining IT Infrastructure Operations: From Small Wins to Scalable Transformation
This article is the extended version of my LinkedIn post. The Weight of Complexity in Modern IT Today’s enterprises run…
The False Sense of Backup Without Rehearsal: Why Restoration Drills Define True Resilience
This article is the extended version of my LinkedIn post. Backups Are Not Enough Every IT leader takes comfort in…