When Disaster Strikes, Why Do We Still Pretend We’re Surprised?

Decision Making

27 Oct 2025 · 2 min read

The Riddle of Two Doors: Lessons in Leadership and Decision-Making

A classic riddle about two doors—one leading to heaven, one to hell—offers more than a clever twist. It reveals how leaders in IT Operations can apply logic, perspective, and courage to make better decisions under pressure. Because in leadership, the right question often matters more than the right

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IT operations

23 Oct 2025 · 2 min read

When the Tables Turn: From Evaluator to the Evaluated

What happens when the evaluator becomes the evaluated? This reflection dives into the uncomfortable but necessary space between ego and accountability, exploring how leaders in IT operations can face moderate reviews, learn from them, and redefine innovation—not as flashy tools, but as resilience, o

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Automation & AIOps

8 Oct 2025 · 2 min read

When IT Feels More Like Paperwork Than Technology

When IT becomes buried under paperwork, forms, and multi-level approvals, it’s time to question whether we’re still serving innovation or just auditing it. This article explores how to turn compliance from a manual bottleneck into an automated enabler—where workflows, dashboards, and policy-as-code

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Cyber Security

7 Oct 2025 · 3 min read

Duplicate Approvals Don’t Equal Security (They Just Waste Time)

Redundant approvals look safe on paper, but they slow incident recovery without adding real protection. This post breaks down why duplicate sign-offs clog the pipeline, how to design distinct controls that actually reduce risk, and where AI helps streamline low-risk requests—so ops get faster, secur

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IT operations

3 Oct 2025 · 3 min read

Leadership & Performance Appraisal: Staying Objective When It Counts

Performance reviews often feel like numbers and dashboards. But true leadership is tested when emotions, fairness, and objectivity collide. This article reflects on staying unbiased during appraisal season, sharing practical tips, and reminding leaders that fairness builds credibility, trust, and au

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Digital Transformation

2 Oct 2025 · 2 min read

Eliminating “Core Waste” in IT Infrastructure – The Hidden Drain on Efficiency

Core Waste—the silent inefficiencies in IT infrastructure—drains resilience, inflates costs, and slows teams. This article explores how to identify, prevent, and eliminate Core Waste through audits, automation, collaboration, and modernization.

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Automation & AIOps

30 Sep 2025 · 2 min read

Streamlining IT Infrastructure Operations: From Small Wins to Scalable Transformation

Complex IT operations don’t require massive overhauls to improve. This article explores how standardization, proactive monitoring, automation, and small quick wins can transform infrastructure step by step into a scalable, resilient foundation.

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Business Continuity

29 Sep 2025 · 2 min read

The False Sense of Backup Without Rehearsal: Why Restoration Drills Define True Resilience

Backups alone don’t guarantee resilience. This article explains why restoration rehearsals matter, the challenges enterprises face, and practical approaches to ensure backups can be reliably restored under pressure.

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Infrastructure Management

25 Sep 2025 · 2 min read

Finding Work-Life Balance in Infrastructure Operations — Even on Weekends

InfraOps often feels “always on,” with weekends lost to alerts and firefights. This article explores how predictive monitoring, shared responsibility, effective post-mortems, and a culture of rest can restore balance—without compromising resilience.

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