IT Operations - Adi's Stories

18 Feb 2026 · 7 min read

That Multi-Vendor "Resilience"? It's a Trap.

After 15+ years in IT operations, I've seen the same pattern repeat: one solution, two vendors, split workload — sold as resilience but delivered as chaos. Here's why that approach is a trap, and what we should be doing instead.

3 Dec 2025 · 3 min read

Work–Life Balance & Gen-Z in IT Operations: An Unpopular but Necessary Perspective

A personal, unpopular reflection on the overly-romanticized concept of work–life balance—especially within Gen-Z—contrasted with the harsh realities of 24/7 IT operations, and how organizations and leaders can build healthier, sustainable operational cultures without sacrificing reliability.

11 Nov 2025 · 2 min read

When Numbers Lie: Understanding KPI and SLA in IT Infrastructure

A human-centered look at how KPIs and SLAs intertwine — and sometimes contradict — in IT infrastructure. Learn why measuring SLA per event reveals more truth than a 99.9% uptime average.

27 Oct 2025 · 2 min read

The Riddle of Two Doors: Lessons in Leadership and Decision-Making

A classic riddle about two doors—one leading to heaven, one to hell—offers more than a clever twist. It reveals how leaders in IT Operations can apply logic, perspective, and courage to make better decisions under pressure. Because in leadership, the right question often matters more than the right

23 Oct 2025 · 2 min read

When the Tables Turn: From Evaluator to the Evaluated

What happens when the evaluator becomes the evaluated? This reflection dives into the uncomfortable but necessary space between ego and accountability, exploring how leaders in IT operations can face moderate reviews, learn from them, and redefine innovation—not as flashy tools, but as resilience, o

7 Oct 2025 · 3 min read

Duplicate Approvals Don’t Equal Security (They Just Waste Time)

Redundant approvals look safe on paper, but they slow incident recovery without adding real protection. This post breaks down why duplicate sign-offs clog the pipeline, how to design distinct controls that actually reduce risk, and where AI helps streamline low-risk requests—so ops get faster, secur

3 Oct 2025 · 3 min read

Leadership & Performance Appraisal: Staying Objective When It Counts

Performance reviews often feel like numbers and dashboards. But true leadership is tested when emotions, fairness, and objectivity collide. This article reflects on staying unbiased during appraisal season, sharing practical tips, and reminding leaders that fairness builds credibility, trust, and au

2 Oct 2025 · 2 min read

Eliminating “Core Waste” in IT Infrastructure – The Hidden Drain on Efficiency

Core Waste—the silent inefficiencies in IT infrastructure—drains resilience, inflates costs, and slows teams. This article explores how to identify, prevent, and eliminate Core Waste through audits, automation, collaboration, and modernization.

30 Sep 2025 · 2 min read

Streamlining IT Infrastructure Operations: From Small Wins to Scalable Transformation

Complex IT operations don’t require massive overhauls to improve. This article explores how standardization, proactive monitoring, automation, and small quick wins can transform infrastructure step by step into a scalable, resilient foundation.

29 Sep 2025 · 2 min read

The False Sense of Backup Without Rehearsal: Why Restoration Drills Define True Resilience

Backups alone don’t guarantee resilience. This article explains why restoration rehearsals matter, the challenges enterprises face, and practical approaches to ensure backups can be reliably restored under pressure.

25 Sep 2025 · 2 min read

Finding Work-Life Balance in Infrastructure Operations — Even on Weekends

InfraOps often feels “always on,” with weekends lost to alerts and firefights. This article explores how predictive monitoring, shared responsibility, effective post-mortems, and a culture of rest can restore balance—without compromising resilience.

23 Sep 2025 · 2 min read

The Role of Procurement in Enabling Reliable IT Infrastructure Operations

Procurement isn’t just about cutting costs—it’s a strategic enabler of IT resilience. This article explores how procurement impacts infrastructure reliability, why “lowest cost wins” is a dangerous trap, and how governance-driven procurement accelerates business outcomes.

22 Sep 2025 · 2 min read

Consolidated vs Distributed Managed Operations: A Strategic Choice, Not Just a Cost Decision

Enterprises often debate whether to consolidate IT managed operations with one partner or distribute across specialists. This article explores the pros, cons, and emerging hybrid models—highlighting why governance maturity is the true differentiator.

18 Sep 2025 · 2 min read

Preventing Human Errors in IT Infrastructure Operations: A Joint Responsibility

Human error remains a leading cause of IT outages, especially in outsourced environments. This article explores how enterprises and vendors can share responsibility—through stronger SOPs, dual-layered controls, capability development, and cultural ownership—to build resilient infrastructure operatio

9 Sep 2025 · 3 min read

The Multicloud Myth: Why “More Clouds” Doesn’t Always Mean “More Resilience”

Multicloud is often seen as the safe path to resilience and flexibility — but without the right strategy, it can create more chaos than clarity. This article dives deeper into the myths, costs, and real-world lessons, extending my earlier LinkedIn post with practical checklists and insights.