Continuous Improvement

When the Tables Turn: From Evaluator to the Evaluated

What happens when the evaluator becomes the evaluated? This reflection dives into the uncomfortable but necessary space between ego and accountability, exploring how leaders in IT operations can face moderate reviews, learn from them, and redefine innovation—not as flashy tools, but as resilience, o

Preventing Human Errors in IT Infrastructure Operations: A Joint Responsibility

Human error remains a leading cause of IT outages, especially in outsourced environments. This article explores how enterprises and vendors can share responsibility—through stronger SOPs, dual-layered controls, capability development, and cultural ownership—to build resilient infrastructure operatio