SLA

When Numbers Lie: Understanding KPI and SLA in IT Infrastructure

A human-centered look at how KPIs and SLAs intertwine — and sometimes contradict — in IT infrastructure. Learn why measuring SLA per event reveals more truth than a 99.9% uptime average.

The Role of Procurement in Enabling Reliable IT Infrastructure Operations

Procurement isn’t just about cutting costs—it’s a strategic enabler of IT resilience. This article explores how procurement impacts infrastructure reliability, why “lowest cost wins” is a dangerous trap, and how governance-driven procurement accelerates business outcomes.