ITIL

When Numbers Lie: Understanding KPI and SLA in IT Infrastructure

A human-centered look at how KPIs and SLAs intertwine — and sometimes contradict — in IT infrastructure. Learn why measuring SLA per event reveals more truth than a 99.9% uptime average.

When IT Feels More Like Paperwork Than Technology

When IT becomes buried under paperwork, forms, and multi-level approvals, it’s time to question whether we’re still serving innovation or just auditing it. This article explores how to turn compliance from a manual bottleneck into an automated enabler—where workflows, dashboards, and policy-as-code