Vendor Governance

The Role of Procurement in Enabling Reliable IT Infrastructure Operations

Procurement isn’t just about cutting costs—it’s a strategic enabler of IT resilience. This article explores how procurement impacts infrastructure reliability, why “lowest cost wins” is a dangerous trap, and how governance-driven procurement accelerates business outcomes.

Consolidated vs Distributed Managed Operations: A Strategic Choice, Not Just a Cost Decision

Enterprises often debate whether to consolidate IT managed operations with one partner or distribute across specialists. This article explores the pros, cons, and emerging hybrid models—highlighting why governance maturity is the true differentiator.

Preventing Human Errors in IT Infrastructure Operations: A Joint Responsibility

Human error remains a leading cause of IT outages, especially in outsourced environments. This article explores how enterprises and vendors can share responsibility—through stronger SOPs, dual-layered controls, capability development, and cultural ownership—to build resilient infrastructure operatio