Incident Management IT Infra Ops: Sustaining Stability Amid Complexity — Why Leadership Backing is Non-Negotiable IT Infrastructure Operations teams face growing complexity while business demands zero downtime. Most outages aren’t hardware failures but process and accountability gaps. This article explores why leadership backing is essential to empower Ops teams, modernize practices, and build resilience that l Adi Sunardy 12 Sep 2025 · 2 min read