Category: IT Operations
Work–Life Balance & Gen-Z in IT Operations: An Unpopular but Necessary Perspective
Let me start with a disclaimer: this is not a popular opinion. In fact, I fully expect some people—especially those…
When Numbers Lie: Understanding KPI and SLA in IT Infrastructure
In IT Infrastructure, few terms are as overused yet misunderstood as KPI (Key Performance Indicator) and SLA (Service Level Agreement).…
The Riddle of Two Doors: Lessons in Leadership and Decision-Making
A few weeks ago, a colleague challenged me with a classic riddle: There are two doors. One leads to heaven,…
When the Tables Turn: From Evaluator to the Evaluated
In my previous post (), I shared the challenges of giving performance scores—especially how difficult it is to separate objectivity…
Duplicate Approvals Don’t Equal Security (They Just Waste Time)
Not long ago, we faced an IT service incident. The team was ready to troubleshoot quickly—tools were prepared, people were…
Leadership & Performance Appraisal: Staying Objective When It Counts
Written during the most complicated, revealing, and emotionally loaded time any team leader will face: the Performance review cycle this…
Streamlining IT Infrastructure Operations: From Small Wins to Scalable Transformation
This article is the extended version of my LinkedIn post. The Weight of Complexity in Modern IT Today’s enterprises run…
The False Sense of Backup Without Rehearsal: Why Restoration Drills Define True Resilience
This article is the extended version of my LinkedIn post. Backups Are Not Enough Every IT leader takes comfort in…
Finding Work-Life Balance in Infrastructure Operations — Even on Weekends
This article is the extended version of my LinkedIn post. The Always-On Reality of InfraOps IT infrastructure operations have long…
The Role of Procurement in Enabling Reliable IT Infrastructure Operations
This article is the extended version of my LinkedIn post. Beyond Cost: Procurement as a Strategic Enabler When people hear…
Consolidated vs Distributed Managed Operations: A Strategic Choice, Not Just a Cost Decision
This article is the extended version of my LinkedIn post. Why This Debate Still Matters For over a decade, CIOs…
Preventing Human Errors in IT Infrastructure Operations: A Joint Responsibility
This article is the extended version of my LinkedIn post. Human Error: The Persistent Risk in Complex IT Environments Despite…